Chatbot-Assisted Advance Care Planning Education for Family Members

Inclusion Criteria

• •aged 18 years or older
• •providing care for an older adult (age 65 or above) living in a care home as a family member (including the family members in the traditional sense and the guardian and persons close to or significant to the older adult)
• •able to read, write and communicate in Cantonese or Mandarin
• •the resident, care recipient, having a prefrail or frail status as defined by a score of 3 or above on the Clinical Frailty Scale (CFS)
• •having a mobile device to receive instant messages and access to cellular network
• •engaged in minimal or no prior EOL care discussions with the care home resident as defined by a self-reported status of pre contemplation/contemplation stage on ACP discussions with the resident using the ACP staging algorithm