Congitive Behavioral Therapy Workshop for Content Moderators

The growing amount of user-generated content is forcing companies to hire more and more content moderators (CMs). There is ample empirical evidence that exposure to the trauma of others at work affects well-being and mental health , and research focused on CMs suggests that they experience similar effects as other professionals. This includes an increased risk of developing syndromes such as secondary posttraumatic stress, vicarious trauma, and burnout. Recent literature, although limited, indicates that CMs are already using coping strategies such as creating boundaries between work and personal life, although they expressed a preference for individual therapy with specialized professionals. However, this initial work points to the need for technology companies to develop prevention programs based on preventing exposure to traumatic content (. Therefore, a CBT workshop consisting of four 90-minute group sessions was designed specifically to prevent work-related consequences in a small sample of content moderators. The workshop will have a cognitive-behavioral orientation, which has been shown to be more effective for posttraumatic symptoms. Psychological distress, PTSD symptoms, job satisfaction, and coping strategies will be measured before and after the intervention to assess the feasibility of the workshop.